Gather a before-and-after record
Keep move-in and later condition reports, dated photographs, repair invoices and any relevant correspondence. Retain original image files alongside annotated copies.
Separate possession and money questions
Identify the tenancy issue separately from repair estimates or a proposed monetary claim. A staff reviewer must confirm the appropriate process and amounts before any formal submission.
Review the whole account
Tell us about access arrangements, known pre-existing damage and relevant tenant explanations. Missing context can change how a case should be prepared.
Go to the source
Official resources checked October 31, 2026. Verify the current instructions for your circumstances before acting.