Prepare the story and the records
Build a dated chronology, a clear rent schedule when relevant and an indexed evidence folder. Identify the original source for each important assertion.
Written authority comes first
Representation requires a written service and authorization agreement. We confirm the scope and the identity of the landlord before proceeding.
Plan for the outcome
Keep the decision with the case record. Further hearings, appeals and steps outside the agreed RTB scope need separate review and authorization.
Go to the source
Official resources checked October 31, 2026. Verify the current instructions for your circumstances before acting.